Terms and conditions

TERMS AND CONDITIONS

1. DEFINITIONS

In these terms and conditions, "Grosvenor Casino Nottingham" means Grosvenor Casino Nottingham, the provider of services and facilities to users at Grosvenor Casino Nottingham.

2. AGE RESTRICTIONS

You must be 18 years or older to enter any part of the casino premises. You are required to provide proof of age on request. By entering the premises, you confirm that you meet this requirement.

3. MEMBERSHIP AND ENTRY

Membership and entry to the casino is at Grosvenor Casino Nottingham's discretion. We may refuse admission or membership if we have reason to believe you do not comply with these terms and conditions.

4. PERSONAL PROPERTY

You are responsible for your personal property while on premises. You agree that we will not be liable for any loss, damage or theft of such items.

5. GAMBLING RESTRICTIONS

We reserve the right to refuse service or impose restrictions if you show signs of problem gambling or if you do not comply with our internal policies and procedures for responsible gaming.

6. SELF-EXCLUSION AND EXCLUSION LIST

You may voluntarily self-exclude from accessing services provided by Grosvenor Casino Nottingham at any time. You will be required to provide written notice of your intention to self-exclude, which must include the date on which you wish your account to be closed and details of how long you wish to exclude yourself for.

7. LIABILITY AND INDEMNITY

Grosvenor Casino Nottingham shall not be liable for any loss or damage arising from your use of our services, including but not limited to direct, indirect or consequential losses. You agree to indemnify Grosvenor Casino Nottingham against all claims made by third parties in connection with your entry onto the premises and participation in gaming activities.

8. DATA PROTECTION

Grosvenor Casino Nottingham shall collect and process personal data provided by you for purposes related to casino operations, membership and regulatory compliance. We may also share such information as required by law or where necessary for legitimate business interests.

9. SECURITY AND SAFETY PRECAUTIONS

We have put in place security measures to protect against loss of assets, theft and other risks. You must comply with all instructions provided by Grosvenor Casino Nottingham staff regarding the use of facilities and equipment.

10. GAMBLING COMMISSION REGULATIONS

Grosvenor Casino Nottingham is licensed under the Gaming Act 2005 and operates in accordance with the regulations set out by the Gambling Commission. We are committed to responsible gaming practices and will not tolerate any activity that may be contrary to such legislation or regulation.

11. GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by, construed and enforced according to English law and jurisdiction of the courts in England.

12. CHANGES TO TERMS AND CONDITIONS

Grosvenor Casino Nottingham reserves the right to change these terms and conditions at any time without notice. By continuing to use our services or participating in gaming activities after changes have been made, you acknowledge your acceptance of such updates.

13. COMPLAINTS PROCEDURE

If you are dissatisfied with a decision or service provided by Grosvenor Casino Nottingham, please refer to our complaints procedure in accordance with the rules and regulations laid down by the Gambling Commission.

14. DEFINITIVE INTERPRETATION

In case there is any conflict between these terms and conditions and other information, the definitive interpretation shall be that of Grosvenor Casino Nottingham's management.

By entering the premises or using services provided by Grosvenor Casino Nottingham, you acknowledge your acceptance of these terms and conditions in full, without reservation or limitation.